Lead Manager (013-0978)

Looking for Philippines-based candidates

Job Role: Lead Manager

Compensation range: $1,300 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 8 AM - 4 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is a well-established Australian residential construction business with a nationwide presence and a long history of delivering custom-built homes for families across the country. Operating through a network of locally owned offices, they combine the strength of a recognised national brand with deep local market knowledge and community connections. The business is known for its customer-first approach, commitment to quality workmanship, and focus on creating a smooth and transparent home-building experience. With decades of industry experience and thousands of homes delivered, they continue to invest in innovation, operational excellence, and scalable systems to support their ongoing growth.

Role Overview: We are seeking a proactive and highly organised Lead Manager / Lead Concierge to be the first point of contact for all inbound enquiries. This role is responsible for managing, qualifying, and nurturing incoming leads, ensuring prospective clients receive a premium experience from their first interaction with our business. 

The successful candidate will act as the gatekeeper of our sales pipeline, identifying qualified opportunities and coordinating site inspections for our Director/Sales Team to progress through the sales process.

Key Responsibilities: 

Lead Management & Response 

• Monitor all inbound leads across phone, email, website enquiries, social media, and  third-party platforms. 
• Respond to new enquiries promptly during business hours. 
• Maintain accurate records of all lead activity within the CRM. 
• Follow up with prospects who have enquired but not yet progressed. 

Lead Qualification 

• Conduct discovery calls with prospective clients using established qualification frameworks. 
• Assess project suitability, budget, timeline, location, and decision-making criteria. 
• Identify high-quality opportunities that align with the company's ideal client profile. 
• Manage and nurture leads that may not yet be ready to proceed. 

Appointment & Pipeline Coordination 

• Schedule qualified site inspections and consultations for the Director/Sales Team. 
• Ensure all relevant project information is gathered and documented before appointments. 
• Coordinate calendars and appointment logistics. 
• Maintain a structured and organised sales pipeline. 

Client Experience 

• Deliver an exceptional first impression of the business. 
• Act as a trusted point of contact throughout the initial enquiry stage. 
• Maintain regular communication with prospective clients. 
• Ensure every lead receives professional, timely, and personalised service. 

Key Performance Indicators (KPIs) 

• Speed to lead response. 
• Number of leads contacted and qualified. 
• Qualification-to-appointment conversion rate. 
• Appointment attendance rate. 
• CRM data accuracy and pipeline management. 
• Overall lead-to-opportunity conversion performance. 

Ideal Experience 

• Previous experience in lead management, lead qualification, customer success, sales 
• support, or inside sales. 
• Experience within residential construction, custom home building, renovation, property, or related industries is highly regarded. 
• Strong phone communication and relationship-building skills. 
• Experience using CRM systems and sales pipelines. 
• Ability to work independently and manage multiple enquiries simultaneously. 

Personal Attributes 

• Professional and personable communicator. 
• Highly organised and process-driven. 
• Strong attention to detail. 
• Confident speaking with prospective clients. 
• Customer-focused with a consultative approach. 
• Proactive, reliable, and accountable.

Success in this Role 

Success is not measured by direct sales, but by the ability to efficiently qualify opportunities, create an outstanding client experience, and ensure the sales team spends their time meeting only with highly qualified prospects.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)