Manager

Role Description

• Role requires a combination of leadership, strategic planning, and hands-on management to ensure that both the workforce and business processes are aligned to meet organizational goals


• Provide ground level assessment and recommendations on processes with respect to process re-engineering 


• Extensive interaction with business users, senior management and IT personnel


• Lead client engagements, performance reviews amensuring consistent service delivery


• Regularly reviewing employee performance and departmental outputs to ensure goals are being met, and identifying areas for improvement


• Create account strategies to maximize client satisfaction, business impact, employee engagement and human capital development 


• Lead Assistant Managers (AMs) based on evaluation of metrics performance and of non-metrics-based parameters; and develop corresponding action plans. Provide periodic feedback and coaching


• Conduct quarterly and annual appraisals for Assistant Managers