Mandarin Verifications Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

The Mandarin Verifications Specialist will focus on adjudicating cases based on knowledge of client specifications by applying thorough, analytical measures to ensuring cases are closed in accordance with the organizational service levels. The candidate must have excellent English and Mandarin proficiency level. 

The candidate must be willing to WORK ONSITE in Vertis North, Quezon City, following a day shift schedule.

Duties and Responsibilities:

• Utilize keen sense of detail to ensure lead reporting is consistent and accurate.  Ensure lead notes are clear, concise and without error.

• Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.

• Proactively address inventory levels on a daily basis through coordination and communication with leadership.    

• Conduct research tasks for adverse news on various databases 

• Collect, analyze and evaluate research information on various databases 

• Demonstrate strong verbal and written communication skills when liaising with internal and external parties and communicate in a professional manner 

• Properly document all steps taken in the research process  

• Review all information and documents provided by clients and candidates carefully before initiating a new task 

• Manage research tasks with rapidly shifting priorities   

• Demonstrate good judgment when planning course of action and evaluating findings 

• Show a good understanding of clients’ requirements and execute service level agreements 

• Follow and implement company policy and procedures

Qualifications:

• Proficiency in English and Mandarin (speaking, reading, writing)

• Willing to work onsite in Vertis North, Quezon City following a day shift schedule 

• Bachelor’s degree holder, preferred

• Fresh graduates are welcome to apply!

• Excellent attention to detail

• Receptive to coaching and feedback, focusing on building self-development area

• Be a quick learner who can spot new opportunities with demonstrated initiative, diligence, and attentive to detail and accuracy

• Be able to work effectively and efficiently under tight deadlines and manage projects independently whilst working as part of a wide and varied team

• Be persistent, well organized and able to work under pressure