Manila Change Management Procedure Writer

• Create, update and refine strategic policy and procedure documentation in defined templates 


• Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need


• Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals 


• Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels


• Managing and prioritizing work to best service internal customers

• Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures, and effectively facilitate working sessions and communicate with stakeholders.


• Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes, identify gaps and produce accurate, compliant documentation.


• Strong prioritization, planning, and organizational skills to manage competing deadlines, maintain version control, and deliver multiple procedure updates concurrently in a fast-paced environment.


• Proven stakeholder management and problem-solving skills to partner across functions, ask probing questions, drive alignment, and build trust with process owners and reviewers.


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  Self-motivation, accountability, and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.

  
  

   



• Equivalent practical experience in procedure/technical writing or knowledge management.

Preferred qualifications, capabilities, and skills:

• Proficiency with Microsoft Office (Word, Excel, and PowerPoint) a plus


• Bachelor’s degree in Journalism, Communications, English, or a related field (preferred)