Marketing Support Officer (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

Own the marketing engine for an Australian tech company: Dynamics 365 campaigns, web, events and creative, full-time and dedicated.

We are seeking a highly organised and detail-oriented Marketing Support Officer to support the day-to-day execution of marketing initiatives for an Australian client. This role is ideal for someone who enjoys bringing campaigns to life, maintaining digital platforms, coordinating events, and ensuring marketing activities are delivered accurately and on time. You will work closely with the Marketing Manager to support campaign execution, website management, CRM administration, reporting, and marketing operations.

Key Duties

• Maintain and update the client's website on GoDaddy and WordPress: publish blogs, news, case studies, staff profiles, partner logos and landing pages from supplied content
• Build and manage campaigns, marketing lists and scheduled emails in Dynamics 365 Customer Engagement
• Set up event registrations, forms and landing pages; manage attendee communications and reminders
• Coordinate event logistics with the Office Administrator and assist with post-event reporting
• Create marketing assets in Canva: social graphics, event collateral, email banners, infographics; keep sales presentations brand-approved
• Maintain contact databases and data quality in the CRM
• Prepare monthly marketing reports and dashboards; track campaign and event metrics
• Maintain project plans, task trackers, asset libraries, process documentation and support budget and invoice administration

Must Have Attributes

• 2+ years in marketing coordination, marketing operations or campaign administration
• Hands-on CRM email marketing experience, ideally Dynamics 365; strong candidates from HubSpot, Salesforce Marketing Cloud or similar considered if quick learners
• Website CMS publishing experience (WordPress)
• Strong written English for client-facing web and email content
• Full-time, dedicated to one client
• Attention to detail with data hygiene and brand consistency

Systems & Tools Expected

• Microsoft Dynamics 365 Customer Insights / CE (Essential)
• WordPress
• Canva
• Microsoft 365 (Word, PowerPoint, Forms, SharePoint)
• GoDaddy website builder (Preferred)
• LinkedIn and YouTube publishing (Preferred)

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.