Medical Contact Center Assistant I

Summary of Responsibilities:

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• All other duties as needed or assigned.

Qualifications (Minimum Required):

- Completed any of the following college degree: Nursing, Pharmacy, Medical Technology, Physical Therapy

- Must have 6 months VOICE CALL CENTER experience

- Willing to work on a hybrid setup, reporting twice a week in Greenhills, San Juan

Learn more about our EEO & Accommodations request here.