Medical Receptionist & Scheduling Coordinator (Epic EMR and Orthopedic practice)

About the Role

We are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.

In this role, you will be the primary voice and digital receptionist for our practice, handling approximately 60–70 calls per day. You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification—all directly within the Epic EMR platform.

Key Responsibilities

1. Call Management & Patient Communications

• Manage a steady volume of 60–70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
• Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.

2. Appointment Scheduling & Calendar Management

• Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
• Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.

3. Epic EMR & Data Management

• Maintain and update patient demographic details, contact information, and insurance records in Epic.
• Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.

4. Front-Desk & Insurance Verification Support

• Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
• Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
• Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.

Qualifications & Requirements

• EMR Requirement: Direct hands-on experience using Epic EMR for scheduling and patient chart management.
• Call Volume Experience: Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
• Front-Desk Competencies: Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
• Communication Skills: Clear, empathetic, and professional English verbal communication skills.
• Organization: Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.