Medical Risk Specialist

Location: Meycauayan, Bulacan, PH
Company: Nestlé Integrated Business Services Manila, Inc.
Job Type: Full Time
Education: Bachelor’s Degree (Medical-related course preferred)
Experience: At least 2+ years of experience in medical, healthcare, or BPO environment

Joining Nestlé means being part of the largest food and beverage company in the world, driven by a purpose to enhance quality of life and contribute to a healthier future.

Nestlé Integrated Business Services Manila, Inc. delivers world-class business support across global markets, with a strong focus on accuracy, efficiency, and service excellence. 

Position Summary

As a Medical Risk Specialist, you will support the delivery of medical insurance and risk management services across markets. You will play a critical role in medical claims processing, insurance analysis, and stakeholder coordination, ensuring accuracy, compliance, and timely resolution of insurance-related activities.

You will collaborate closely with Group Risk Services (GRS), Total Rewards, and external insurance providers to drive operational excellence and continuous improvements in medical insurance processes.

A Day in the Life

• Analyze medical claims, billing, and coding data to ensure accuracy and completeness of insurance processes


• Manage and process medical insurance claims, including validation, documentation, and follow-ups with insurers


• Coordinate with internal stakeholders and external partners (insurers, brokers, third-party administrators) to resolve issues and escalations


• Maintain and validate employee census data aligned with insurance policies and agreements


• Prepare reports on claims utilization, trends, and risk insights to support decision-making


• Support governance, compliance, and internal control activities in relation to medical insurance


• Drive process improvements and automation initiatives to enhance efficiency and service delivery


• Conduct regular reviews, stakeholder discussions, and knowledge-sharing sessions

Key Responsibilities

• Ensure accurate and timely claims processing and reporting


• Manage and resolve insurance-related queries and escalations


• Maintain high-quality medical data management standards


• Support risk analysis, compliance, and governance frameworks


• Deliver insights through data analysis and reporting


• Contribute to continuous improvement and stakeholder satisfaction

Qualifications & Skills

• Bachelor’s degree in Nursing, Medical Technology, Psychology, or related field


• Minimum of 2 years’ experience in healthcare, medical insurance, or BPO setting


• Knowledge of medical insurance processes, claims handling, and coding


• Proficiency in MS Office (Excel, Word) and familiarity with SAP systems


• Experience in data analysis, reporting, and database management


• Understanding of risk management, compliance, and internal controls