New Job Opening: Claims Assistant - AU General Insurance in Manila, Philippines

Job Description

Are you looking to join a well-established Australian insurance business with a strong reputation in the industry? Would you value the opportunity to work within a collaborative team while gaining valuable exposure to the Australian insurance market?

The Opportunity

Do you have Australian insurance claims experience, particularly across motor and property claims? This could be an exciting opportunity to work closely with Australian insurers, clients and industry stakeholders while further developing your career in the Australian insurance sector.

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with tailored training & development programmes


• Flexible work setup

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.

What You’ll Do

• Support the processing and administration of insurance claims, including preparing and following up correspondence with clients and insurers.


• Liaise with insurers, clients, brokers and other relevant parties to progress and close claims promptly.


• Maintain accurate claims records and regularly update claims status reports.


• Monitor open claims, follow up outstanding actions and ensure timely turnaround of requests.


• Maintain organised filing systems and ensure claims documentation is accurate and up to date.


• Identify matters requiring escalation and ensure all activities are completed in line with relevant policies, procedures and industry requirements.

Key Criteria

• MUST possess minimum 3–5 years of experience in insurance claims, preferably within an Australian insurance environment.


• Hands-on experience across Property / ISR / Liability / Business Pack insurance.


• Practical experience in insurance claims, including claims administration, documentation, follow-up and liaison with relevant stakeholders.


• Strong communication skills with experience liaising with insurers, brokers, clients or other insurance stakeholders.


• Excellent attention to detail, organisation and ability to manage multiple priorities independently.


• Proficient in Microsoft Word and Excel, with a professional, customer-focused and collaborative approach.

Work setup

• Australian hours (6am - 3pm, PHT) with a hybrid setup (3 days a week to go on-site, 2 days work from home).

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