New Job Opening: Medical Document Team Lead in Manila, Philippines​

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Lead a high-performing medical records operations team by driving workflow efficiency, quality, and collaboration across offshore and onshore teams.

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with LinkedIn Learning and tailored training


• Flexible work setup

Staff Testimonial

"Both ASW and my client have been very supportive. I am very happy to be part of this team." – Team Leader, ASW Philippines. 

What You’ll Do

• Monitor incoming medical records queues and upcoming appointments to ensure timely workflow completion


• Oversee day-to-day team operations, including task delegation and daily coordination through group chats


• Conduct regular 1:1 check-ins, provide performance guidance, and reinforce accountability and consistent daily work completion across the team


• Track and report team metrics to ensure performance, quality, and timeliness standards are met


• Provide additional support during high-volume periods and contribute to priority projects and operational initiatives


• Lead team engagement through weekly huddles, monthly alignment sessions, cross-training initiatives, and quarterly offshore/onshore meetings


• Serve as a key communication bridge between offshore and onshore teams, facilitating feedback loops and operational alignment

Key Criteria

• At least 2 years of experience leading a healthcare/insurance document management team with hands-on experience in medical records processing or related field


• Strong knowledge of HIPAA regulations and data privacy standards


• Proven ability to manage high-volume administrative tasks with accuracy and efficiency


• Excellent verbal and written English communication skills


• Highly organized with strong time management skills and the ability to meet deadlines

Work setup:

• Manila (BGC, Taguig): US Eastern Time 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a full onsite work arrangement.

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