Online Product Support Associate

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
 

With Metrobank, a meaningful life is within your reach!

Position Title: Online Product Support Associate

Job Summary:

The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:

• Data Management: Accurately encode customer data into required systems.


• Client Information Handling: Update and validate client information to ensure accuracy.


• KYC Verification: Handle Know Your Customer (KYC) verification processes.


• Customer Support: Address and resolve customer issues that involve transactional processes.

Role Opportunities: 

• Strong data entry and management skills.


• Proficiency in using computer systems.


• Ability to handle sensitive information with confidentiality.


• Attention to detail and accuracy.

Other Requirements:

• Knowledge of KYC processes and regulatory requirements is an advantage


• Ability to work independently and as part of a team.


• Flexibility to work in shifts

Qualifications:

Education: Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS!

Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.

Other Details:

• Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department


• Rank: Rank and File


• Location: GT Tower, Makati