Operation Excellence Senior Specialist

About the position
As a skilled and experienced Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence, you are responsible for ensuring the highest service and data quality standards, managing performance reviews, and driving continuous improvement initiatives of assigned accounts. This role requires a proactive attitude, excellent problem-solving skills, and the ability to manage multiple tasks efficiently in an international environment.

Key Responsibilities 

• Operational Excellence: Lead initiatives to enhance operational efficiency and effectiveness of assigned accounts. 
• Process Improvement: Identify, develop, and implement process improvements to optimize operations and quality. 
• Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service delivery meets or exceeds client expectations. 
• Performance Reviews: Manage regular performance reviews with Logistics Service Providers (LSPs) and carriers to ensure optimal performance. 
• Exception Management: Facilitate exception management and corrective action initiatives to address any issues promptly. 
• Risk Management: Identify potential risks within and develop mitigation strategies. 
• Employee Onboarding and Training: Conduct the onboarding and training new employees to ensure they are well equipped to perform their roles. 
• Milestone and Data Quality Management: Manage milestones and data quality to ensure accurate and timely information flow. 
• Reporting and Visualization: Prepare reports and visualizations based on organizational needs and MBR/QBR requirements. 
• System Support: First-level system support for end users to resolve technical issues. 
• Allocation Management: Monitor and manage allocation to ensure space is utilized as contractually agreed. 
• Pro-actively manage daily operation shipments end to end during workload peaks 
• Any other tasks assigned by supervisors 

 Skills and Competencies 

• Analytical Skills: Strong analytical and problem-solving skills to identify and address operational issues. 
• Communication: Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders. 
• Leadership: Proven leadership abilities to guide and motivate the team towards achieving operational excellence. 
• Attention to Detail: High attention to detail to ensure accuracy in data management and reporting. 
• Adaptability: Adapting to changing environments and managing multiple tasks efficiently. 
• End-to-end sea and air freight operation export and import knowledge 
• Strong time management to complete tasks on time
• Ability to work under pressure to cope with periods of high workload and tight timelines. 
• Willingness to work overtime to meet deadlines when required. 
• Able to work in an early/late shift set-up

Preferred Educational Background / Work Experience 

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. 
• Work experience in international logistics or freight forwarding 
• 5 years of experience in sea and air freight operation 
• 3 years of experience in a continuous improvement role 

Language Skills 

• Fluent in English (written and spoken) 
• Other languages (written and spoken) beneficial 

Computer Literacy 

• Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint) 
• Experience in data visualization tools (e.g. Power BI) 
• CargoWise One experience is an advantage 

Key Performance Indicators (KPIs): 

• Customer KPIs: Achieve customer satisfaction and service level targets. 
• Cost and Process Optimization: Realize cost savings and process improvements through optimization initiatives. 
• KPI’s can be adjusted based on the business needs and targets to be achieved. 

Decision-making authority 

• Decision authority as delegated by the direct manager following Hellmann regulations.