Operational Systems and Automation Manager

Company : Narrasoft

Job Type : Full Time

Pasig, Philippines

Job Description - Operational Systems and Automation Manager

Key Responsibilities:

Identify inefficiencies across departments and build automation/integration/AI solutions to replace manual work

Maintain and troubleshoot the ops tech stack (NetSuite, Shopify, Celigo, Make.com), fixing root causes, not symptoms

Own D2C order flow across Shopify, Amazon, and NetSuite — checkout through fulfillment through billing

Build and maintain reporting on order flow, inventory, and operational performance

Handle fundamental IT: user access, permissions, licenses, onboarding/offboarding, 2FA, hardware coordination

Support cybersecurity hygiene: password systems, access best practices

Qualifications:

Systems integration / iPaaS fluency (NetSuite–Shopify–Amazon–Celigo connections)

Process automation design (Make.com or equivalent)

Root-cause troubleshooting across cross-functional systems

Ecommerce operations knowledge (order-to-cash flow, fulfillment, billing)

Reporting/data visibility building

Basic IT administration (access, licensing, security hygiene)

Written communication — ranked explicitly by the company as a top filter, not a soft add-on

Advantages:

Light coding knowledge (helpful, not required)

Hands-on AI tool fluency (e.g., Claude) beyond basic use

Familiarity with Monday.com and Basecamp

Supply chain or inventory management background

Experience training/upskilling non-technical teammates on automation

Wholesale/warehousing systems exposure

Cybersecurity or IT security background

SHIFT: Amenable to Midshift/Nightshift

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Operational Systems and Automation Manager

Job Description - Operational Systems and Automation Manager

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