Operations Enablement Manager

Education :

• Bachelor’s Degree preferred

Experience:

• 2 years of management experience

• Training delivery and adult learning experience

Mandatory Skills:

• Ability to participate and influence project decisions

• Highly developed decision-making and problem-solving skills

• Strong written and verbal communication skills

• Ability to handle multiple assignments, projects and deliverables simultaneously

• Ability to work under pressure with flexible hours

• Ability to manage in a virtual environment

• Proven relationship building

• Ability to work cross functionally and think about big picture impacts

• AGILE knowledge or certification is a plus

• Excel, PPT, Word, OneNote, OneGuide and Medical knowledge

Roles & responsibilities :

• Manage 2-5 direct reports and 40+ Enablement staff members

• Lead quality performance coaching forums for specific call products

• Maintain and adapt to training model needs

• Comprehensive business knowledge to apply varying perspectives when developing solutions

• Create complex visuals for review by all levels of leadership

• Work in a matrix environment and interact or present to all levels of leadership

• Excellent written and oral communication skills

• Hosts and engages audiences when leading meetings