Operations Manager

Your role

Mission: 

The Operations Manager is responsible for the entire CT Service Operations within Atlas Copco (Philippines) Inc.

He shall strategize, plan, organize, implement, coordinate and follow-up all activities required to run an effective and efficient service operation towards the achievement of pre-defined goals and targets.

Job Description: 

Workshop Management:

• Organize, supervise and maintain discipline over all workshop activities and ensure good housekeeping throughout the workshop and its vicinity


• Implement good maintenance intervention and upkeep service vehicle cleanliness at all times


• Ensure that all workshop equipment are properly maintained and calibrated to reduce downtime.


• Monitor subcontractors or suppliers on job quality and negotiate on related work or services costing

Products and Processes:

• Ensure the efficient arrangement of technicians’ daily assignment in meeting the customer service requirement


• Execute/Implement Service Contract and related services to the customers


• In coordination with the Customer Support Manager, monitor and execute the 24-hour customer-care system


• In coordination with the Customer Support Manager, monitor and control Work-In-Progress (WIP) to a minimum and ensure the timely and proper close-out of all service jobs


• Maintain relevant records and report on regular intervals on service operations performance


• Responsible for the establishment and implementation of all quality procedures related to service operation


• Coordinate with Technical and Customer Support Managers to reinforce strength and improve weakness in the workflow chain

Customer Satisfaction

• Coordinate with Technical and Customer Support Managers to resolve customer disputes with regards to all service deliverables and their performance


• Coordinate with Technical and Customer Support Managers to evaluate customer feedback and take corrective actions when required

People Management:

• Plan, prioritize and organize tasks and activities for the service team to maintain the highest productivity and quality.


• Responsible to equip the service team with all necessary tooling and equipment


• Monitor the performance and evaluate the training needs for all FSEs/Staff in collaboration with respective supervisors including branches as well as the Technical Manager


• Assess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.

General:

• Implement all instructions as directed by the Head of Department.


• Any other duties which may be assigned from time to time by the Business Line Manager for CTS Operations or the General Manager - CT

To succeed, you will need

Experience:

• Minimum of five (5) years’ managerial experience in a technical, engineering, or after-market service environment, with strong analytical skills, people management, and business acumen.

Knowledge:

• Proficient in computer applications and systems


• Strong background in Technical Service Operations Management


• Solid expertise in Customer Relationship Management


• Skilled in Resource Planning and Staff Management

Education Requirements:

• University/College Degree qualification in technical / engineering or business discipline

In return, we offer

Benefits upon hire:

• Group Corporate Travel Insurance


• Group Life Insurance


• Meal Allowance


• Mobile Allowance/Mobile Plan


• Online Training Programs


• Personal Accident Insurance


• Service vehicle


• Birthday GC


• Coffee Allowance - Monthly


• Rice Allowance - Monthly


• Medicine Allowance


• Company Events


• HMO


• International Training Programs


• Bigger Regular Holiday Payment


• Uniform


• Christmas Token


• Sick Leave


• Prolong Sick Leave


• Vacation Leave

Benefits upon regularization:

• Christmas Door Prize


• Annual Salary Review


• Medicine Allowance


• Medicine Subsidy (70/30) - Group Hospitalization Plan


• Gratuity Pay


• Salary Loan


• Wedding Gift


• Service Award


• Retirement Plan


• Bereavement Benefit


• Bereavement Leave


• Additional Anniversary Leave

Other Perks:

• Free medical exam


• A friendly, family-like environment


• Plenty of opportunity to grow and develop


• A culture known for respectful interaction, ethical behavior and integrity.


• Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information