OTC Billing Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

JOB PURPOSE/MISSION/SUMMARY:

The Billing Specialist is responsible for preparing and processing accurate customer invoices, resolving billing issues, and ensuring timely, accurate, and compliant billing within the order-to-cash process. This role requires strong attention to detail, adaptability to changing demands, and effective communication to meet business targets and service level agreements.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Primary Responsibilities:

• Generate and process customer invoices in accordance with contract terms and company policies.
• Ensure unbilled items are issued promptly to meet SLA and monthly targets.
• Review billing data for accuracy, including pricing, taxes, and supporting documentation.
• Research and resolve billing discrepancies, credit memos, and customer inquiries.
• Maintain up-to-date billing records and support month-end closing activities.
• Ensure compliance with IC & Sarbox requirements and corporate guidelines.
• Support implementation and maintenance of robotic process automation.

Key Deliverables:

• Accurate and timely invoice processing.
• Compliance with audit and documentation standards.
• Achievement of billing completeness, quality, and timeliness targets.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills / Competencies:

• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Familiarity with SAP or other CRM/ERP systems.
• Good communication and problem-solving skills.
• Adaptable to a changing environment and flexible regarding working patterns.

Behavior 

• Proactive and Empowered
  • Thinks ahead and anticipates actions
  • Self-motivated to enhance and simplify programs, processes, and experiences
  • Take actions based on observed needs without waiting for direction
• Creative
  • Moves with speed and urgency to actively address the needs of the business
  • Innovates to do things differently, more simply and effectively
  • Pivots quickly to address unanticipated obstacles
• Accountable
  • Accepts responsibility for decisions and actions
  • Acknowledges and learns from experience
• Collaborative
  • Inclusive of others to reach the best solution
  • Shares information and success with others
  • Expands understanding by seeking other's perspectives
• Customer-focused
  • Moves decisively to solve customer and business challenges
  • Acts with passion and conviction in interactions with customers, partners, and colleagues

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Education: Bachelor’s degree in business, finance, or related field.
• Experience: 1-3 years in billing, accounts receivable, or similar finance roles.
• Certifications: Not applicable.

How to Apply ?

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