OTC Order Management Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

JOB PURPOSE/MISSION/SUMMARY:

The Order Management Specialist is responsible for accurately entering and processing customer orders, ensuring data accuracy and supporting a smooth order-to-cash process. This role works closely with Sales, Logistics, Customer Service, and in-country teams to meet daily, weekly, and monthly targets for order management activities.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Primary Responsibilities:

• Manage designated workflow effectively to achieve SLA and targets.
• Input and process orders and returns with 100% accuracy.
• Review and validate orders for completeness, pricing accuracy, and required documentation.
• Maintain and update customer details, order notes, billing/shipping information; generate basic reports as needed.
• Serve as a primary point of contact for order-related inquiries.
• Ensure compliance with work instructions and corporate guidelines encompassing ethical and financial rules.
• Support implementation and maintenance of robotic process automation.

Key Deliverables:

• Accurate and timely order processing.
• Compliance with audit and documentation standards.
• Achievement of SLA and order management targets.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills / Competencies:

• Strong attention to detail and quality orientation.
• Good communication and multitasking skills.
• Familiarity with SAP or other CRM/ERP systems.
• Ability to work independently and as part of a team.
• Adaptable to a changing environment and flexible regarding working patterns.

Behavior 

• Proactive and Empowered
  • Thinks ahead and anticipates actions
  • Self-motivated to enhance and simplify programs, processes, and experiences
  • Take actions based on observed needs without waiting for direction
• Creative
  • Moves with speed and urgency to actively address the needs of the business
  • Innovates to do things differently, more simply and effectively
  • Pivots quickly to address unanticipated obstacles
• Accountable
  • Accepts responsibility for decisions and actions
  • Acknowledges and learns from experience
• Collaborative
  • Inclusive of others to reach the best solution
  • Shares information and success with others
  • Expands understanding by seeking other's perspectives
• Customer-focused
  • Moves decisively to solve customer and business challenges
  • Acts with passion and conviction in interactions with customers, partners, and colleagues

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Education: Bachelor’s degree in business or related field (preferred).
• Experience: 1-3 years in order entry or customer service.
• Certifications: Not applicable.

How to Apply ?

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