Product Performance Manager

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

You will be responsible for the following:

• Champions process enhancements or enhancing processes for scale.
• Champions after sales support while working with cross-functional teams from GCash to enable support teams to understand new product launches and marketing promotions and address inquiries.
• Drive process and policies documentation and enhancement based on insights and customer feedback (internal or external).
• Focuses on launch readiness of product/s handled and building and ensures it remains compliant with policies and regulations.
• Ensures high quality product service levels and reporting i.e. minimizes transaction errors and partner reporting issues
• Coordinates with enterprise sales, commercial enablement, operations, trade assurance, and other teams outside the commercial group (eg. CXM, Finance, BA, Tech & Ops), either directly or in collaboration with the product managers to ensure business objectives are met.
• Manages tasks and projects assigned from time to time as needed by the business

We are looking for:

• With Educational Background – College graduate with strong leadership potential experience in Project & Product Management
• With experience in Vendor Management; preferably handling merchants and external partners
• With at least 3-5 years of work experience in Fintech, Bank, Financial Institution or similar industries is preferred; experience with credit card or debit card products is an advantage
• With experience in project management and presentation skills
• With background in Google Suite / MS Tools / other Applications and familiarity with Agile methodologies

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package