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QA Team Lead (McKinley) | Onsite

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Job Description - QA Team Lead (McKinley) | Onsite

Work Setup: Onsite (McKinley, Taguig)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.

Non-Negotiable Requirements:

  • Experience supporting international travel accounts
  • With at least 2 years of QA Team Lead experience

Key Responsibilities:

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents on quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
  • Executes specialized projects and activities and typically works according to set principles.
  • Usually generates and initiates own workload and doesn't need instructions or guidelines.
  • Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
  • Positions at this level are expected to significantly improve the day-to-day activities/processes.
Original job QA Team Lead (McKinley) | Onsite posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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