Quality Analyst

Our client is a technology-driven start-up company that designs and implements tools and processes to build an integrated and collaborative sales support and after sales mechanism.

As they set up their global services hub in the Philippines, we are searching for customer-centric Quality Analysts with experience in start ups with scope stated below:

1. Establish an extensive quality assurance framework from establishing quality metrics to creating evaluation processes

2. Generate data-driven insights to monitor trends and patterns

3. Ensure adherence and compliance

4. Integrate modern technologies applicable to the objectives set for the framework

3. Stakeholder management closely collaborate with partner business units, especially Operations, to ensure alignment of standards set by client and leadership

Qualifications:

• At least 5 years of relevant experience
• Must have experience in start-ups - establishing the QA group from ground up
• Must have experience in startups - establishing quality metrics, processes, and parameters

Others:

• Full onsite - NCR
• Nightshift schedule
• With active Philippine Passport and US Visa, as the team will be sent to the US to commence transition activities
• Can start mid-January 2025 latest