Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:

- Willingness to work overtime to complete assigned tasks  
- Rational approach aligned with process policies, not based on emotions  
- Dependability, punctuality, and no attendance issues  
- People-oriented with a collaborative mindset  
- Keen attention to detail and willingness to engage in client discussions  
- Proactive attitude toward operational improvements  
- Quality experience or SME experience is a plus
- Basic knowledge in MS Excel is a plus

- Conduct evaluations and data analysis to ensure quality standards are met  
- Collaborate effectively with cross-functional teams to identify areas for process improvement  
- Assist in developing and implementing action plans to enhance organizational processes  
- Participate in client discussions, providing insights and clarifications as needed  
- Support ongoing operational improvements to increase efficiency and effectiveness  
- Ensure all reports and documentation are accurate, timely, and compliant with policies  
- Work diligently to complete all assigned tasks, including overtime when necessary  
- Uphold strong work ethics, punctuality, and attendance standards  
- Use critical thinking to reason out issues based on process policies rather than emotions  
- Maintain a keen eye for detail to identify discrepancies or areas of concern  
- Communicate effectively with team members and clients, fostering a collaborative environment  
- Stay updated on organizational processes and quality assurance best practices  
- Contribute to a positive team environment with a people-oriented approach