Quality Assurance Analyst I

Tasks 

Key responsibilities include the following areas: 

• Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project 
• Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans  
• Conducts audits and reviews/analyses data and documentation 
• Assists in the development of systematic approaches for assuring high quality services 
• Integrates and aligns the processes that will best achieve the desired results 
• Makes continual improvement of products, processes and systems 
• Executes all QA plan initiatives based on defined quality criteria that meet Client expectations 
• Assures continuous improvement in quality via quality check findings, coaching, calibration, etc. 
• Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management  
• Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance 
• Provides guidance and participates in the performance of audit procedures  
• Provides Coaching/Training on the QA findings + refresher trainings; 

Knowledge, Skills and Experience. 

Essential: 

• Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset  
• Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation 
• Excellent/fluent writing, spelling and grammar skills in English – advanced level  
• Excellent communication ability including written and oral presentation skills.  
• Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs  
• Ability to think in creative and innovative ways 
• Ability to transmit information. 
• Strong Critical and analytical skills are a must to perform quality control and audit procedures 
• Strong PC knowledge including related PowerPoint/Excel/Microsoft and  CRM systems 
• Natural ability to work collaboratively with others and a communication style that is open and transparent 
• Work with remote team(s)   
• Adaptable style that is comfortable within a high-energy, action-oriented culture 
• Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding 
• Proactive approach in addressing issues long-term and implementing long-lasting solutions.