Quality Assurance - FOOD (with BRCGS, FSSC, IFS, HACCP standard) (Technical Administrator and Techni

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

JOB TITLE

Global BRCGS/FSSC Technical Administrator

REPORTING LINE

Global Product Manager for BRCGS/FSSC

ROLE PURPOSE

The jobholder is responsible the technical administration of BRCGS/FSSC activities. More specifically: 

• To gain and maintain a knowledge and understanding of SGS procedures and external approval criteria to allow efficient and effective BRCGS/FSSC support for affiliates
• To ensure that BRCGS/FSSC processes are completed in accordance with SGS procedures and BRCGS/FSSC requirements to ensure that customers receive certificates in the required timescales.

MAIN RESPONSIBILITES

• To manage the BRCGS/FSSC Directory data
• To manage compliance/KPI monitoring
• To upload BRCGS/FSSC reports and certificates into BRCGS/FSSC Directory
• To operate processes used to monitor the monthly performance of affiliates and feedback on actions required to improve performance
• To undertake any other administrative tasks allocated by the GPM.

General

• At all times, behave in accordance with the Company’s Code of Integrity & Professional Conduct.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of employees and clients, in line with policies and procedures.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.

PROFILE

• Strong interpersonal and communication skills with an ability to interact effectively at all levels within and outside the organisation.
• Recognized HACCP qualification of a minimum of 2 days in duration with an examination.

REQUIRED SKILLS & COMPETENCIES

• Fluent in the English language
• Knowledge of certification processes
• Knowledge of the BRCGS/FSSC standards
• Effective time management
• Attention to detail.
• Proficient in Microsoft suite (Word, Excel, PowerPoint and Outlook)

DESIRABLE SKILLS & COMPETENCIES

• Detailed knowledge BRCGS/FSSC standards
• Additional language proficiency

JOB TITLE

Global BRCGS/FSSC/IFS Technical Coordinator

REPORTING LINE

Global Product Manager for BRCGS/FSSC/IFS

ROLE PURPOSE

The jobholder is responsible the technical coordination of BRCGS/FSSC/IFS activities. More specifically: 

• To gain and maintain a knowledge and understanding of SGS procedures and external approval criteria to allow efficient and effective BRCGS/FSSC auditor qualification management for affiliates
• To gain and maintain a knowledge and understanding of SGS procedures and external approval criteria to allow efficient and effective BRCGS/FSSC proposal approvals for affiliates
• To ensure that BRCGS/FSSC processes are completed in accordance with SGS procedures and BRCGS/FSSC requirements to ensure that customers receive certificates in the required timescales.
• To ensure that IFS processes are completed in accordance with SGS procedures and IFS requirements to ensure that customers receive certificates in the required timescales.

MAIN RESPONSIBILITES

• Auditor approvals through BRCGS/FSSC Portal and internal systems. Update as required following scheme rules
• Management of witness assessment activity for BRCGS/FSSC Auditors
• To monitor completion of calibration training, Harmonization exams and chase as required by GPM.
• To gain and maintain the knowledge and understanding of SGS procedures and external approval criteria to allow efficient and effective IFS Proposal Worksheet approvals for affiliates.
• To ensure that all IFS administrative reviews are done in time and according to defined parameters.
• To ensure that IFS certificate issuance and uploading IFS certificates and reports is done without delays within the deadlines defined by IFS.
• To ensure the IFS Portal is updated with client details and audit information to ensure we meet the IFS targets.
• To process cancellations, suspensions and withdrawals for affiliate clients in an accurate and efficient manner to ensure all notification bodies are aware.
• To operate processes used to monitor the monthly performance of affiliates and feedback on actions required to improve performance
• To undertake any other administrative tasks allocated by the GPM.

General

• At all times, behave in accordance with the Company’s Code of Integrity & Professional Conduct.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of employees and clients, in line with policies and procedures.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. 
• To manage the BRCGS/FSSC Portal data
• To manage compliance/KPI monitoring
• To upload BRCGS/FSSC reports and certificates into BRCGS/FSSC Portal
• To operate processes used to monitor the monthly performance of affiliates and feedback on actions required to improve performance
• To undertake any other administrative tasks allocated by the GPM.

PROFILE

• Recognized HACCP qualification of a minimum of 2 days in duration with an examination.
• Broad experience and thorough understanding of Food safety principles, Food safety and quality management principles, food manufacturing processes and key food safety challenges facing the food sector across different categories
• 2+ years’ full-time experience in Food industry or in retail
• First degree, or tertiary equivalent in a Food related or Bioscience discipline.
• Recognized HACCP qualification of a minimum of 2 days in duration with an examination.
• Broad experience and thorough understanding of Food safety principles, Food safety and quality management principles, food manufacturing processes and key food safety challenges facing the food sector across different categories

REQUIRED SKILLS & COMPETENCIES

• Fluent in the English language
• Knowledge of certification processes
• Knowledge of the BRCGS/FSSC/IFS standard
• Effective time management
• Attention to detail.
• Strong interpersonal and communication skills with an ability to interact effectively at all levels within and outside the organisation.
• Proficient in Microsoft suite (Word, Excel, PowerPoint and Outlook)

DESIRABLE SKILLS & COMPETENCIES

• Detailed knowledge BRCGS/FSSC/IFS standard
• Additional language proficiency