Quality Assurance Specialist

About the Job

Location: Makati
Corporate Title: Rand and File to Junior Officer
Work Arrangement: Hybrid

Our Marketing & Cash Management team is looking for experienced professionals/fresh graduates to join us in Makati with the role of Quality Assurance Specialist.

In this role, you will develop and maintain software applications that support the organization's overall channel strategy, while providing application and testing support to ensure system stability, reliability, and quality. This enables a seamless user experience and supports the successful deployment of new features, enhancements, and updates.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Provide technical support and promptly resolve application and software-related issues for end-users.
• Maintain in-depth knowledge of supported applications, systems, and software tools.
• Collaborate with end-users to identify, document, and address support requirements.
• Log, monitor, and track support requests to ensure timely issue resolution.
• Work closely with IT teams, developers, and vendors to troubleshoot issues and implement solutions.
• Develop and execute software testing activities, including test plans, test cases, and test scripts, while staying current with industry best practices and testing methodologies.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 1 year of experience in application development.
• Strong technical knowledge of application support, programming languages, databases, testing tools, and software testing methodologies.
• Skilled in diagnosing and troubleshooting software and hardware issues, analyzing complex problems, and delivering effective solutions.
• Effective communicator with strong written communication skills and a clear understanding of team goals, responsibilities, and customer requirements.
• Demonstrates integrity, accountability, and professionalism while adhering to organizational policies and handling issues responsibly.
• Proactive learner and contributor who generates innovative ideas, shares knowledge, supports continuous improvement, and remains aware of industry, societal, economic, and environmental developments.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth