Quality Systems Auditor & Risk Officer

• Coordinate and support the planning, scheduling, and delivery of the internal audit program in accordance with audit schedules, organisational priorities, and business requirements.
  
• Conduct audits of quality management systems, operational processes, onboarding activities, and departmental procedures to assess compliance with organisational policies, ISO 9001:2015 requirements, and applicable standards.
  
• Develop and maintain audit checklists, templates, and supporting tools to ensure consistency, effectiveness, and comprehensive audit coverage.
  
• Review documented information, operational records, and business processes to verify completeness, accuracy, and compliance.
  
• Conduct interviews, documentation reviews, and process observations to obtain objective audit evidence.
  
• Identify non-conformities, process gaps, risks, and opportunities for improvement.
  
• Perform root cause analysis to determine the underlying causes of audit findings and support departments in developing effective corrective and preventive actions.
  
• Monitor and verify the implementation and effectiveness of corrective actions to ensure timely resolution and continual improvement.
  

• Support the implementation and ongoing maintenance of 5 ELK’s risk management framework.
  
• Assist in identifying, assessing, and documenting organisational and departmental risks and opportunities that may impact business objectives and the effectiveness of the
  

• Conduct risk assessments using established methodologies and recommend appropriate mitigation strategies and control measures.
  
• Monitor the implementation and effectiveness of risk treatment plans and escalate significant risks where appropriate.
  
• Maintain and periodically review the organisational Risk Register to ensure risks remain current, accurate, and appropriately managed.
  
• Integrate risk-based thinking into audit planning, quality initiatives, and operational decision-making in accordance with ISO 9001:2015.
  
• Evaluate the effectiveness of existing controls through internal audits and ongoing monitoring activities.
  
• Identify emerging risks, trends, and opportunities for improvement to strengthen governance and business resilience.
  

• Support the organisation’s change management process to ensure business changes are effectively planned, documented, implemented, and monitored.
  
• Review proposed changes to processes, procedures, systems, and operations to assess their impact on quality, compliance, and business objectives.
  
• Ensure appropriate risk assessments, approvals, and supporting documentation are completed prior to implementing organisational changes.
  
• Monitor the implementation of approved changes and verify their effectiveness through follow-up reviews and audits.
  
• Ensure updates to policies, procedures, work instructions, and documented information are properly controlled and communicated to relevant stakeholders.
  
• Maintain accurate records of change requests, approvals, implementation status, validation activities, and post-implementation reviews.
  
• Identify opportunities to improve change management processes based on audit findings, lessons learned, and industry best practices.
  

• Support the administration, maintenance, and continual improvement of the organisation’s Quality Management System (QMS), ensuring documented information remains accurate, current, controlled, and compliant with ISO 9001:2015 requirements.
  
• Review, develop, update, and maintain policies, procedures, work instructions, forms, and other quality documentation in collaboration with business stakeholders.
  
• Maintain organised and accessible records relating to audits, corrective actions, risk assessments, management reviews, and other quality management activities in accordance with document control requirements.
  
• Support document version control processes and ensure obsolete documents are appropriately managed and archived.
  
• Assist in the administration and continuous improvement of the organisation’s Quality Assurance
  
• Review program, including coordinating communications, monitoring action plans, conducting follow-up reviews, and identifying opportunities to strengthen quality processes and organisational performance.
  
• Promote a culture of quality, accountability, risk awareness, and continuous improvement by providing guidance to team members and supporting the implementation of quality initiatives across the organisation.
  
• Collaborate with leaders and departments to improve processes, strengthen operational effectiveness, and support the achievement of organisational quality objectives.
  
• Prepare reports, presentations, quality metrics, and other documentation to support management decision-making and organisational reporting.
  
• Participate in internal meetings, cross-functional projects, committees, and other organisational initiatives as required.
  
• Perform other duties reasonably assigned to support business operations while promoting 5 ELK’s values and commitment to quality, governance, and continuous improvement
  

Requirements

• Bachelor’s degree in a relevant field (e.g., Quality Management, Engineering, Business Administration) or equivalent work experience.
  
• Must have at least 2 years’ experience in the implementation of ISO 9001:2015
  
• Strong knowledge of ISO 9001 standards and requirements.
  
• Having project management experience is an advantage.
  
• Certification in ISO 9001 or related quality management systems is a plus.
  

• Excellent English communication skills- verbal and written
  
• Analytical and problem-solving skills
  
• Decision making skills
  
• Attention to detail.
  
• Effective organisational and time management skills
  
• Computer literacy skills include management of spreadsheets, word processing
  

Benefits

• Competitive salary package
  
• HMO coverage and wellness programs
  
• Weekends off and Christmas shutdown
  
• Modern office with in-house pantry and social spaces
  
• Continuous learning & leadership development
  
• Fun, inclusive culture with sports clubs, social activities, and milestone celebrations