Regional Area Operations Head for Visayas-Mindanao

About the Job

Location: Visayas & Mindanao

Corporate Title: VP

Work Arrangement: Onsite

Our Retail Banking Store Operations Group is looking for a Regional Area Operations Head for Visayas-Mindanao.

As a Regional Area Operations Head, you will oversee the operational efficiency of the Retail Banking store divisions within an assigned region, ensure excellent customer service delivery, comply with internal policies, procedures, and regulatory/AMLC requirements, direct and guide Area Operations Officers within assigned regions, and explore improvement processes and the development of automated tools for operational efficiency.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Perform compliance/governance and risk management requirements based on the Bank's policies and framework across all division departments.
• Attend to policy and procedural adherence concerns, targets, operational efficiency, customer service, etc.
• Participate in the department's hiring process of Area Operations Officers and Service Managers and ensure that all stores are adequately complemented with manpower.
• Monitor performances and provide coaching to team members.
• Disseminate clear communications, instructions, guidelines, and deadlines to all departments and command a good following from subordinates toward achieving RBG objectives.

What we're looking for

• Bachelor's Degree, preferably in a business course.
• With a minimum of 5-7 years of similar work experience in Branch Operations.
• Knowledge of the banking industry, particularly in Governance, Risk Management and Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting Analytics, Products and Services, Systems and Tools, Banking Law, Rules & Regulations.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.

To know more about us and our career opportunities, visit: https://careers-page.com/eastwest-bank.