BPO - Ecommerce Customer Support Representative (Onsite Setup)

We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.

Key Responsibilities:

• Handle customer inquiries and support requests via phone, email, and live chat

• Assist customers with order questions, returns, product information, and general support

• Process and update orders in Shopify

• Communicate clearly and professionally in writing and over the phone

• Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

What We’re Looking For:

• Minimum 3–4 years of customer service experience in a call center or similar setting

• Excellent verbal and written communication skills

• Strong computer literacy and ability to multitask across platforms

• Ideally, experience with tools like Shopify, Microsoft Office, Adobe Acrobat, email platforms, and other digital systems

• A friendly, problem-solving attitude and a self-starter mindset

• Quiet, professional home work environment and reliable internet connection

• To ideally work PST hours initially as they ramp up and then move to CST