Business Operations Lead rep - 20649

Role: Business Operations Lead

Priority Location: South Africa, Philippines, LATAM

Working Hours: US Mountain Standard Time

Type of contract: Independent Contractor

Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.



About the Role: We are seeking a highly capable Business Operations Lead to serve as the operational right hand and help drive structure, accountability, and execution across the business. This is a high-impact hybrid role combining business operations, project management, vendor coordination, systems improvement, and executive support. The ideal candidate thrives in fast-moving environments, enjoys organizing complexity, and can independently manage projects, improve workflows, implement systems, and ensure operational initiatives move forward consistently. This role is designed for someone who is both highly organized and entrepreneurial, with the potential to grow into a senior operational leadership position over time.

Key Responsibilities

Operational Management & SOP Development

• Document and organize internal processes and workflows


• Build and maintain SOPs for recurring operational tasks


• Identify operational inefficiencies and implement scalable improvements


• Support automation initiatives and process streamlining efforts

Project Management

• Manage multiple concurrent projects from planning through execution


• Coordinate timelines, priorities, follow-ups, and deliverables


• Track action items and ensure operational accountability


• Create structure around ongoing business initiatives

CRM, Systems & Workflow Support

• Assist with Monday.com implementation and optimization


• Organize workflows, dashboards, and operational tracking systems


• Support CRM cleanup, reporting organization, and process visibility


• Evaluate current tools and identify operational inefficiencies

Vendor & Administrative Coordination

• Coordinate with vendors, suppliers, and operational partners


• Support purchase orders, invoicing, billing, and administrative workflows


• Track deadlines, confirmations, and operational follow-through


• Maintain organization across systems, communications, and documentation

Founder Support

• Help prioritize projects and operational initiatives


• Create accountability systems and improve execution visibility


• Reduce operational overwhelm by ensuring follow-through on key initiatives


• Act as a trusted thought partner and execution-focused operator

Qualifications & Skills

• 3+ years of experience in business operations, project management, executive support, or operational coordination


• Strong organizational, project management, and multitasking skills with the ability to manage multiple priorities independently


• Excellent written and verbal English communication skills


• Experience supporting founders, executives, startups, or entrepreneurial teams preferred


• Familiarity with operational systems, CRM platforms, workflow tools, SOP/process documentation, and automation initiatives


• Experience with tools such as Monday.com, Slack, Google Workspace, Microsoft Office, and project management platforms is a plus


• Proactive, detail-oriented, process-minded, and solutions-oriented with strong follow-through and accountability


• Comfortable working in fast-moving, evolving environments and building structure from ambiguity