Campaign Coordinator

Join our team while working at the comfort of your home!

CAMPAIGN COORDINATOR

Job Description:

• Assist in the implementation and coordination of daily campaign operations


• Monitor agent attendance, schedule adherence, and basic performance indicators


• Provide timely updates, reminders, and campaign announcements to the team


• Help facilitate team huddles and refreshers as needed


• Ensure agents are well-briefed with campaign objectives, call flows, and updates


• Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling


• Relay agent concerns or escalations to the Operations Manager


• Assist in addressing simple policy clarifications or documentation follow-ups


• Promote a positive and collaborative work environment


• Generate and submit daily/weekly/monthly campaign performance reports


• Track KPIs such as performance statistics, attendance, and QA scores


• Flag performance trends, areas of concern, and improvement opportunities to supervisors


• Maintain records and trackers used for agent performance monitoring


• Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans


• Support the implementation of developmental action plans


• Collaborate with leadership in training, nesting, and transitioning of new hires


• Help document campaign SOPs and contribute to process improvement initiatives


• Keep campaign logs, attendance sheets, and report files updated


• Assist in scheduling coaching or evaluation sessions as needed


• Support documentation of agent feedback, error reports, and other relevant forms


• Perform other administrative tasks as assigned by the Operations Manager
  

Qualifications: 

• Experience as an account manager/telemarketing agent


• Experience as a quality assurance analyst


• Proven experience as a campaign manager or  similar supervisory position


• Proficient in English


• Exceptional verbal and written communication skills


• Strong understanding of company products, policies, and services


• Excellent organizational and leadership skills


• Ability to coach, train, and motivate employees


• Knowledge of performance evaluation procedures


• A results-oriented approach


• Excellent problem-solving  and customer service skills


• Ability to work under pressure


• Ability to work harmoniously with other positions in the company

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)


• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature


• Internet connection: Wired connection; minimum of 10 Mbps

So, why join us?

• Permanent work-from-home or Hybrid set-up in Batangas City


• Full Time and Long Term Employment


• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
  


• Salary will be based on: Skills, Attitude, Performance, Attendance


• Opportunity for regularization and promotion


• US and Canadian clients


• Shift: Graveyard Monday to Friday
  


• Training: 1 month

WE LOOK FORWARD TO MEETING YOU!