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Campaign Coordinator

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Campaign Coordinator

Join our team while working at the comfort of your home!



CAMPAIGN COORDINATOR



Job Description:




    • Assist in the implementation and coordination of daily campaign operations

    • Monitor agent attendance, schedule adherence, and basic performance indicators

    • Provide timely updates, reminders, and campaign announcements to the team

    • Help facilitate team huddles and refreshers as needed

    • Ensure agents are well-briefed with campaign objectives, call flows, and updates

    • Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling

    • Relay agent concerns or escalations to the Operations Manager

    • Assist in addressing simple policy clarifications or documentation follow-ups

    • Promote a positive and collaborative work environment

    • Generate and submit daily/weekly/monthly campaign performance reports

    • Track KPIs such as performance statistics, attendance, and QA scores

    • Flag performance trends, areas of concern, and improvement opportunities to supervisors

    • Maintain records and trackers used for agent performance monitoring

    • Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans

    • Support the implementation of developmental action plans

    • Collaborate with leadership in training, nesting, and transitioning of new hires

    • Help document campaign SOPs and contribute to process improvement initiatives

    • Keep campaign logs, attendance sheets, and report files updated

    • Assist in scheduling coaching or evaluation sessions as needed

    • Support documentation of agent feedback, error reports, and other relevant forms

    • Perform other administrative tasks as assigned by the Operations Manager



    Qualifications: 



    • Experience as an account manager/telemarketing agent

    • Experience as a quality assurance analyst

    • Proven experience as a campaign manager or  similar supervisory position

    • Proficient in English

    • Exceptional verbal and written communication skills

    • Strong understanding of company products, policies, and services

    • Excellent organizational and leadership skills

    • Ability to coach, train, and motivate employees

    • Knowledge of performance evaluation procedures

    • A results-oriented approach

    • Excellent problem-solving  and customer service skills

    • Ability to work under pressure

    • Ability to work harmoniously with other positions in the company



    MUST HAVE the following equipment:



    • Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)

    • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature

    • Internet connection: Wired connection; minimum of 10 Mbps



    So, why join us?



    • Permanent work-from-home or Hybrid set-up in Batangas City

    • Full Time and Long Term Employment

    • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)

    • Salary will be based on: Skills, Attitude, Performance, Attendance

    • Opportunity for regularization and promotion

    • US and Canadian clients

    • Shift: Graveyard Monday to Friday

    • Training: 1 month



    WE LOOK FORWARD TO MEETING YOU!

    Original job Campaign Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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