Client Relationship Virtual Assistant

Role Overview:

The Client Relationship Virtual Assistant serves as the
primary point of contact for existing and prospective clients. This role
focuses on maintaining excellent customer relationships, responding promptly to
inquiries, checking in with clients regularly, and managing online reviews.

Scope of Work:

• Respond
  to new client inquiries.
  
• Follow
  up on prospective customers.
  
• Conduct
  monthly client check-ins.
  
• Manage
  Trustpilot reviews.
  
• Manage
  Google Business Profile reviews.
  
• Reply
  professionally to all customer reviews.
  
• Maintain
  positive client relationships.
  
• Record
  client interactions within CRM.
  
• Attend
  video meetings with clients when required.
  
• Participate
  in daily stand-up meetings.
  

Key Performance Indicators (KPIs):

• First
  response within 1 business hour for 90% of inquiries.
  
• Convert 15–30% of qualified inquiries into paying customers.
  
• Obtain 5–10 new customer reviews per month.
  
• Maintain minimum 4.5-star rating.
  

Qualifications:

• Excellent
  spoken and written English.
  
• Strong
  customer service skills.
  
• Friendly
  and personable.
  
• Comfortable
  speaking with clients via video.
  
• Organized
  and detail-oriented.
  
• Experience
  managing customer relationships.
  

Tools Required:

• Email
  
• VoIP
  Dialer
  
• Trustpilot
  
• Google
  Business Profile
  
• CRM
  
• Google
  Workspace
  
• Google
  Sheets
  
• Slack
  

Work Requirements:

• Camera
  ON during every meeting.
  
• Excellent
  internet connection.
  
• Professional
  presentation.
  
• Human-first
  communication.
  
• Daily
  stand-up attendance.
  

Shift & Hours:

• Starting
  with 10 - 15 hours per week
  
• Fixed
  schedule; within UK business hours
  

Target Start Date:

• As
  soon as a suitable candidate is identified.