Clinical Medical Virtual Assistant (Athena EHR) - RN/RPh

Job Title: Clinical Medical Virtual Assistant  (Athena EHR) – RN/RPh

Job Code: AM-R

Position Type: Full-Time

Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)

Work Days: Monday to Friday

Salary: $6–$7 per hour (based on experience)

Location: Remote (Philippines)

Job Summary & Client Overview

We are hiring a Clinical Medical Virtual Assistant (Athena EHR) for a U.S.-based healthcare provider dedicated to delivering patient-centered, high-quality care through efficient systems and modern technology.

This role is ideal for licensed healthcare professionals (e.g., Registered Nurses, Pharmacists, or similar) who want to apply their clinical knowledge in a remote, non-bedside setting while working with a U.S. medical practice.

You will play a key role in supporting patient care behind the scenes, managing clinical communications, coordinating care, and ensuring timely follow-ups on labs, imaging, and prescriptions. The position focuses heavily on clinical inbox management, prior authorizations, and care coordination using Athena EHR.

Responsibilities

• Manage the clinical inbox within Athena EHR, including patient messages and inquiries, test results and provider communications, and prescription refill requests.
• Process prior authorizations and benefit verifications accurately and efficiently
• Perform follow-ups on lab and imaging results to ensure completion and proper documentation
• Handle and organize incoming faxes, ensuring accurate matching to patient charts
• Conduct outbound calls to patients when needed (follow-ups, clarifications, updates)
• Maintain accurate and timely documentation in the EHR system
• Ensure all clinical tasks are completed promptly to support provider workflows and patient care

• Licensed healthcare professional (RN, Pharmacist, or similar) – required
• Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice
• HIPAA Certified

• Hands-on experience with Athena EHR (required)
• Strong understanding of U.S. healthcare systems and workflows
• Excellent English communication skills (written and verbal)
• High attention to detail and ability to manage multiple clinical tasks efficiently
• Experience using RingCentral or similar VoIP systems
• Familiarity with insurance portals and payer requirements

At least 1–2 years of relevant experience in:

• Clinical inbox or message management
• Prior authorizations and benefit verification
• Lab and imaging follow-ups

Key Performance Indicators (KPIs)

• Timely processing of prior authorizations and benefit verifications
• Efficient clinical inbox management with minimal backlog
• High accuracy in clinical documentation and patient records
• Timely follow-up on labs, imaging, and patient communications
• Strong responsiveness to providers and patient needs

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.