Level 3 Engineer

Company : ScalableOS

Job Type : Full Time

Remote / Work from Home

Job Description - Level 3 Engineer

SUMMARY

The L3 Support Engineer role is a fast -paced technical support resource specializing
in the immediate response to technical issues presented by end -users.

JOB RESPONSIBILITIES

Remediate alerts presented from the company’s monitoring platforms
Remediate security vulnerabilities provided by the company security team
Remediate missing patching and updates presented by the company’s
centralized service team
Assist with remote deployment tasks such as installation of applications, system
configuration, etc., before physical deployment
Perform remote troubleshooting of hardware & software issues submitted by
end -users
Perform system and appliance updates such as Server OS upgrades, network
device firmware updates, and other hardware updates
Hyper -V and VMware hypervisor troubleshooting and upgrades
Assist with after -hours configuration changes submitted by the company
engineers
Engage with the client, vendor, or company contacts in events of emergency
outages as defined by escalation plans unique to each client
Document problem resolution and the entire process within the company’s
ticketing platform
Create technical documentation for client processes, systems, and software
tools, monitoring servers and desktops. Communicate with vendors of
company tools to remediate issues immediately
Recommend improvements to support the process

QUALIFICATIONS

Effectively communicate company value proposition and suite of offerings
Arrive on time or early to the office, client meetings, and training sessions
Refrain from using unacceptable language and dialogue
Maintain a professional demeanor under stress
Adhere to client standard operating procedures
Strong listening skills
Strong documentation
Effectively communicate technical information to non -technical audiences
Operate effectively in a team environment
Manage time effectively and operate with minimal supervision
Microsoft Server 2008+ experience
Microsoft Active Directory & Supporting Services (DNS, DHCP, File & Print
Sharing)
Network Technologies (understanding VPN, DNS, DHCP, Firewall, and routing
rules)
Microsoft Server operation troubleshooting, and light configuration experience
are required
Hyper -V & VMware hypervisor experience
Security vulnerability review and remediation
Microsoft Windows 7, 8, 10, and 11 desktop experience
Microsoft Office 2010+ experience

JOB REQUIREMENTS

Should be willing to accept a long -term work -from -home arrangement.
Should be amenable to a permanent night shift schedule.

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Level 3 Engineer

Job Description - Level 3 Engineer

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