Service Coordinator

Job Brief  



We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential. 



Responsibilities 

• Act as the primary point of contact for both customers and service technicians 


• Maintain professional communication with internal staff, customers, and suppliers 


• Schedule and allocate technicians using SimPro, ensuring optimal use of resources 


• Monitor and update job schedules and records for accuracy 


• Collate job data to support timely and accurate invoicing 


• Provide regular reporting on un-invoiced and outstanding work 


• Assist in maintaining WHS and environmental records and initiatives 


• Manage ongoing customer updates, requests, and service feedback professionally 

Requirements 

• Proven experience as a Service Coordinator or in a similar administrative support role 


• Demonstrated expertise in SimPro for scheduling and service operations 


• Excellent written and verbal English communication skills 


• Advanced computer literacy, including Microsoft Office Suite 


• Strong customer service skills and ability to liaise with multiple stakeholders 


• Ability to work autonomously in a remote setup

Highly Regarded

• Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services) 


• Prior experience working in an offshore/remote administrative support environment 


• Familiarity with Archibus client portal 


• Strong time management and multi-tasking abilities 

Software Proficiency 

• Job Management: SimPro (essential), Archibus (preferred) 


• Productivity: Microsoft Excel, Word, Outlook, Teams 


• Reporting & Scheduling: Internal job trackers or CRMs 

Education 

• Bachelor’s degree in Business Administration, Operations, or a related field (preferred) 


• Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered 

Personal Attributes 

• Organised: Keeps systems updated and manages scheduling accurately 


• Professional Communicator: Maintains clear, timely updates with customers and staff 


• Problem-Solver: Proactively identifies delays, gaps, or inefficiencies 


• Independent: Works well autonomously and takes initiative 


• Team-Focused: Aligns with Australian team and supports broader business goals 

Time Zone: Australian Business Hours 

Applicant Location: Must be Filipinos living in the Philippines 



About Outdesk  

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff. 



Employee Benefits  

• Paid Leave  


• 13th Month Pay  


• SSS  


• Philhealth  


• Pag-Ibig   


• BIR  


• HMO