Restoration Project Coordinator & Estimator

VirtueStaff is seeking a highly organized and software-proficient Restoration Project Coordinator & Estimator to anchor our client's operations and field logistics. In this role, you will manage the full lifecycle of property damage recovery projects—from the initial emergency call to the final insurance payout. You will serve as the central communication hub connecting property owners, field technicians, subcontractors, and insurance adjusters. The ideal candidate has direct experience in the property damage restoration industry and is fully proficient in running DASH, Encircle, and Xactimate.

Responsibilities

• Dispatch and coordinate emergency restoration crews and subcontractors for water, fire, mold, and storm damage deployments
• Schedule property inspections and job estimates, monitor ongoing project timelines, and ensure all work orders are fully completed and documented
• Proactively follow up on job progress and provide regular, empathetic status updates to residential and commercial property owners navigating a disaster
• Administer Xactimate estimates and systematically manage job documentation across DASH and Encircle
• Gather required compliance documentation, upload files directly to insurance portals, and track claims statuses to accelerate file closure
• Facilitate clear, documented communication between homeowners, insurance adjusters, and internal project managers
• Manage the primary company email inbox, handle incoming calls, and coordinate executive calendars and meetings
• Perform accurate data entry, maintain current records within the CRM, and prepare operational reports and presentations

• Direct experience working within a property damage restoration or loss mitigation company is required
• A solid understanding of the operational phases of Water Mitigation, Fire/Smoke Restoration, Mold Remediation, and Emergency Board-Ups
• Strong knowledge of property insurance claims processes, industry compliance guidelines, and adjuster expectations
• Proven, hands-on ability to run DASH, Encircle, and Xactimate. Candidates without experience in these three platforms will not be considered
• Proficiency in modern CRM platforms, digital document management, and standard office software.

• Work From Home
• Performance Bonus