Retail Securities Ordering Management - Belgium

Ordering – Securities
A colleague with the talent to take on something and make it happen, who is excited to
help others to succeed and has the gift of always being a step ahead. In other words, you
strive to bring fresh ideas and accept challenges in a rapidly changing and complex
environment. You are a person who collaborates, listens and invests in others to achieve
joint goals. You enjoy challenging the status quo and you are keen to propose creative
solutions to problems.
Your Main Tasks:
• Manual encoding of market orders directly in Europort Plus or IRIS (bonds, equities, funds, ...) based on bankers and other department (Succession, Recovery, Tribe, ...) requests.
• Follow up on orders in case of incident or technical issue in the platform.
• Cancellation and/or correction of markets orders based on clients/bankers complaints. Requests can also come from Tribe in case of Tax issues, wrong instrument set up, ...
• Encoding BONI/MALI linked to correction and request required approval.
• Reply to questions related to ordering coming from bankers/CLT.
Responsibilities:
• Answering and solving customer and banker questions and
issues
• Maintaining contact with Investment Tribe colleagues from BE and NL.
*Assumption only English as language requirement to be validated during project
transition.
• Outperform clients and colleagues expectations continuously: the WOW effect
• Going through customer and operational processes correctly
• Taking into account applicable laws and regulations
• Operational handling of customer request
As a Customer Loyalty Team-Member, you will also need:
• A flexible attitude, you will find it no problem to work on Mid-shift
• You achieve results, even in difficult circumstances
• You work autonomously and feel responsible
• You are proactively looking for new ways to develop yourself
• You are willing to get the necessary (legal) certificates for the job
• You are willing to learn the necessary skills to perform your tasks