Sales Operations & Support Coordinator I (Fixed-Term) - Open for Fresh Graduates

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 


• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 


• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.


• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Position Summary: 

The Coordinator I ensures that inquiries from customers, Vertiv Partners, Vertiv Sales Representatives, and Inside Sales Representatives, received through the dedicated 800 line and support mailbox, are addressed within established service-level timeframes. The role also includes reviewing Project for general market, map approved registration from Impartner to Redwood and process custom SKU request. 

Job Responsibilities: 

• Review, General Deal Registration tickets for North America (NA)


• Map approved registrations for NA, Federal NA, Canada, and LATAM from IMPartner to Oracle Sales Cloud (Redwood)


• Review and process Custom SKU request.


• Perform Quality Assurance (QA) on emails, registrations review tickets and processed custom sku requests in a timely manner. 


• Assist in facilitating functional training for new hires. 


• Update process document, as needed. 


• Answer calls and emails to identify customer needs through communication and probing. 


• Creates solutions to customer problems. Provide sound recommendations to their queries. 


• Assists customers in handling, servicing, follow-up, communication, and closure of issues. 


• Completes workload on time. Monitors SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud to ensure processing in a timely manner. 


• Implement error-proofing methods to ensure all transactions done are accurate. 


• Assist in leading conference calls, meetings, and discussions with customers. 


• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers. 


• Adheres to team service level expectations to meet or exceed team metrics. 


• Participate in team/functional/business overview presentations as needed and required by team lead/supervisor. 


• Assist colleagues in answering general customer inquiries and initial escalation on customer complaints. 


• Coordinate with other teams/support to complete the request of customers. 


• Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics. 


• Update team completion rate, and Registration tracker in a timely manner. 


• Live tagging of Smartsheet tracker on registration reviews, mapping and custom SKU request.


• Assists in team meetings, huddles, and information cascades. Communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings.


• Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.


• Assist on plans, executes and manages own workload and projects in cooperation with department leaders.


• Responds to all inquiries related to channel helpdesk and registration tasks.


• Identify problems areas and sources, offers possible solutions and escalates to seniors or supervisors when necessary. Help implement agreed process improvement initiatives.


• Completes personal individual development plan and implements agreed training/development activities.


• Performs quality checks and provides quality feedback/recommendations to peers. Audit 20% of registration review and emails processed by team members assigned to him/her.


• Assists in keeping up-to-date support documents, initiates and apply changes to process documents when needed.


• Actively participates in team activities and initiatives.


• Fulfils other reasonable duties and projects as required.


• Serves as back-up for next level similar or related function for business continuity.

Qualifications:

• Bachelor’s Degree of any 4-year course


• Preferably, 1-year experience with Vertiv Customer Service environment is a plus.


• Proficient in Microsoft Outlook


• Knowledgeable in Microsoft Word, Teams, MS Excel, and PowerPoint


• Bachelor’s Degree of any 4-year course


• Customer Focus


• Action Oriented


• High Attention to Detail


• Good Communication Skills


• Highly Organized with ability to multitask and High level of Integrity

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

• Customer Focus 


• Operational Excellence 


• High-Performance Culture 


• Innovation 


• Financial Strength 

OUR BEHAVIORS 

• Think Big and Execute 


• Act With Urgency 


• Own It 


• Drive Continuous Improvement 


• Promote Transparent and Open Communication 


• Learn and Seek Out Development 


• Foster a Customer-First Mindset 


• Lead by Example