Sales Support Analyst I

This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.

Accountabilities include but are not limited to:

• Provide market area Risk Sales support for all customer related order requests (new and existing customers)

• Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes

• Implements all Onboarding related requests in outlined workflow & processes\

• Provide timely and accurate completion of essential team reports including: weekly & monthly sales report

• Communicate policy and procedural updates

• Attend and actively participate in Sales Team meetings as needed

• Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back-office support

• Assists billing questions & issues (new or existing Billing IDs)

• Assist with Legal, pricing, fulfillment, Implementation, and other related activities & approvals

• Process, monitor, & complete Billgroup Maintenance requests

• Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing

• Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)

• Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers

• Navigate multiple systems and internal tools to accomplish Account Support Analyst responsibilities

• Build effective working relationships with the sales team, internal processing teams, and customers

• Coordinate all special projects and follow through to completion

• Maintain turnaround time to meet the business requirements

• Work closely in a team environment

• Perform other duties as assigned
  

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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