Sales Support Specialist

The Role

Key Responsibilities

• Support direct and indirect sales campaigns and requests from regional/business offices.
• Participate in campaign discussions and contribute to implementation.
• Conduct data research and validation as per stakeholder requirements.
• Maintain and update records and databases in prescribed formats.
• Initiate and provide communication support to consultants (e.g., appointment setting, surveys, client and industry research).
• Identify and qualify prospective customers, recording activity in tracking systems.
• Perform follow-ups via chat, email or calls within scheduled timelines.
• Create and update progress and final reports for stakeholders.
• Achieve daily, weekly, and monthly performance targets.

Performance Objectives

• Excellence: Support operational governance and decision-making, demonstrating company values.
• People: Build collaborative relationships across the practice; meet attendance and productivity standards.
• Clients: Ensure completion of sales and support campaigns across APAC, EMEA, and the Americas.
• Financial: Work towards achieving sales revenue targets and campaign objectives within recommended timelines.

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The Requirement

Requirements

• Minimum 2 years of experience in data processing, sales support or business development.
• Experience in voice, email, or chat processes, specializing in sales or back-office support.
• Proficiency in MS Office applications, especially Excel and Macros including in-office AI applications like Copilot
• Familiarity with sales and prospecting platforms (e.g., ZoomInfo, Outreach.io, LinkedIn Sales Navigator, MS Dynamics).
• Strong time management and results-oriented mindset.
• Good English communication skills (oral and written).
• Strong client service orientation and interpersonal skills.
• High attention to detail and accuracy.
• Commitment to quality and continuous improvement.
• Self-motivated, focused, and able to work independently with minimal supervision.
• Proactive, able to multitask, analyze data, and manage multiple projects.
• Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments 

WTW is an equal opportunity employer.