Requisition Number: 106152
What you’ll do at Insight
Responsible for developing efficient practices to serve business needs.
Work on special projects for clients and sales force as needed.
Build relationships with other Insight departments and increase efficiencies where applicable.
Prioritize and respond to incoming client calls and emails
Responsible for correct and accurate order processing.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
Research technical information on product requests and ensure access to procurement.
Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
Ensure contract compliance
Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed.
Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
Assist clients with their web accounts with Insight.
Responsible for RMA management, credit re-bills and collections facilitation.
Follow through to make sure the replacement order (if applicable) is placed and shipped.
Keep sales force informed of any problems and final resolution of issue.
Act as a backup for first level escalation in the absence of a team lead or manager
What you’ll need to join Insight
Bachelor’s Degree
3-4 years of experience in customer service, order management and quotation management is required
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
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