Senior Manager - Dealership

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Manage the dealership-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing sales, customer satisfaction, and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests
• Daily/weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.

Requirements

• Must be a graduate of Bachelors' Degree; Business or Marketing preferred, but not required
• Minimum of 5 years' experience in Sales within automotive or SAAS industry, experience in a similar industry is an added advantage;
• With at least 3 years of solid experience in leading a team of sales associates/consultants.
• Background in stakeholder and client management.
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.