Senior Operations Manager (US Health Insurance) | Hybrid

Work Setup & Shift Schedule: Night shift, Hybrid 3x/week Onsite, Weekends off

Work Location: McKinley West, Taguig

Qualifications:

• Total years of industry experience: Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery
• Experience in handling healthcare insurance accounts in Global Capability Center (GCC)
• Should have proven experience in Operations Management
• With at least a bachelor's degree of any specialization

Responsibilities:

• Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
• Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
• Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
• Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
• Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
• Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements.

• Retirement Benefit
• Annual Appraisal
• Annual Performance Bonus
• HMO up to 3 dependents
• Free parking & shuttle service