Senior P&C Insurance Operations Specialist

Job Expectations:

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Hybrid (3-4x onsite/week) - Ortigas, Pasig
• Work Schedule: Weekdays; Night Shift (US)
• Headcounts Needed: 2+ FTEs
• Industry: Business Process & Services (BPO)

About the Job:

We are looking for an Insurance – Policy Service Senior Analyst to join our client's team and support insurance operations across various Property & Casualty (P&C) lines. In this role, you will review and process insurance submissions, manage policy-related documentation and requests, coordinate follow-ups, and ensure accuracy, timeliness, and compliance with client-specific requirements.

Key Responsibilities:

• Review, validate, and process insurance submissions for various Property & Casualty (P&C) lines.
• Perform document filing and ensure accurate storage and maintenance of submission-related files.
• Manage loss run requests and maintain related trackers.
• Send collection chasers and follow up on pending items.
• Ensure accuracy, timeliness, and compliance with client-specific guidelines.
• Identify opportunities to improve quality, productivity, and processes within the team.

Qualifications:

• Bachelor's degree, preferably in Commerce, Business, or a related field.
• 2+ years of experience in US insurance operations, including submissions, policy administration, or underwriting support.
• Strong attention to detail and commitment to data accuracy.
• Good communication and MS Excel skills.
• Knowledge of CGL, MPL, A&E, and Excess Lines is preferred.
• Can start immediately, if possible.

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