Senior Systems Engineer

SUMMARY

The Senior Systems Engineer is a senior technical contributor responsible for
advanced server and systems implementation, troubleshooting, and escalation
support across a diverse client base within a remote MSP environment. This role
handles complex infrastructure incidents escalated from Tier 1, drives
proactive improvements, and serves as a subject matter expert for Windows and
Linux server administration, virtualization, identity, storage, backup, and
cloud platforms. The engineer works closely with clients and internal teams to
deliver high -quality, reliable managed services, and is expected to use AI
tools to work faster and raise the quality of their work.

JOB RESPONSIBILITIES

• Build, configure, and
  administer Windows Server (2016, 2019, 2022, 2025) and Linux servers (RHEL,
  CentOS, Ubuntu) across multiple client environments.
  
• Administer and
  troubleshoot Microsoft Active Directory, Group Policy, DNS, DHCP, ADFS, and
  Remote Desktop Services, including forest and domain architecture, trusts,
  replication, and FSMO roles.
  
• Manage and optimize
  virtualization platforms including VMware vSphere (ESXi, vCenter, vSAN),
  Microsoft Hyper -V (failover clustering, live migration), and Nutanix HCI (AHV,
  Prism).
  
• Administer Microsoft
  365 (Exchange Online, SharePoint, Teams, Entra ID) and hybrid identity
  configurations.
  
• Support and
  troubleshoot cloud workloads in AWS and Azure, including IaaS, PaaS, and hybrid
  architectures.
  
• Manage enterprise
  storage (SAN, NAS, iSCSI, Fibre Channel, NFS) and backup and disaster recovery
  platforms such as Cove, Metallic, and Veeam; execute DR tests and validate
  recovery.
  
• Lead advanced
  troubleshooting and root cause analysis for complex server, virtualization,
  identity, and performance issues.
  
• Lead patching,
  firmware upgrades, and lifecycle management for servers and infrastructure
  appliances across the client base.
  
• Develop and maintain
  monitoring strategies using LogicMonitor or equivalent platforms; create custom
  alerts and dashboards and remediate issues before client impact.
  
• Manage and resolve
  escalated tickets within MSP platforms (ConnectWise, Dell Kace, FreshService);
  document resolutions thoroughly.
  
• Conduct system
  assessments and assist with architecture diagrams, runbooks, and technical
  documentation for client environments.
  
• Conduct periodic
  security posture reviews including vulnerability assessments, configuration
  audits, and hardening recommendations aligned to NIST, CIS, or client specific
  frameworks.
  
• Use AI tools to
  accelerate troubleshooting, scripting, documentation, and research, while
  reviewing AI output for accuracy before applying it in client environments.
  
• Build automation and
  scripts (PowerShell, Python, Bash) to reduce manual effort and improve
  consistency, including AI -assisted script development.
  
• Evaluate emerging
  platforms, tooling, and AI -driven capabilities on behalf of the MSP and
  recommend adoption into the standard service stack.
  
• Serve as the primary
  escalation point for server and systems incidents, own resolution from
  escalation through closure.
  
• Act as primary
  escalation for P1 and P2 outages, coordinating with cross -functional teams and
  keeping management and stakeholders informed.
  
• Lead change management
  activities including planning, scheduling, implementing, and validating
  production changes.
  
• Participate in on -call
  rotation and after -hours maintenance windows as required.
  
• Collaborate with
  hardware vendors, software vendors, and cloud providers to coordinate RMAs,
  support cases, and complex issue resolution.
  
• Assist in onboarding
  new MSP clients including discovery, documentation, and transition planning.
  
• Identify recurring
  issues and drive proactive improvements to reduce incident volume and improve
  client stability.
  

QUALIFICATIONS

• 5
  to 7 or more years of hands -on systems or infrastructure engineering
  experience, preferably in an MSP or multi -client managed services environment.
  
• At
  least 2 years in a senior or lead technical capacity.
  
• Deep
  expertise across Windows Server, Active Directory, and at least one major
  virtualization platform (VMware, Hyper -V, or Nutanix).
  
• Strong
  scripting and automation skills (PowerShell, Python, Bash) and a track record
  of using automation to improve operations.
  
• Demonstrated
  use of AI tools (such as Microsoft Copilot, ChatGPT, Claude, or similar) for
  troubleshooting, scripting, or documentation, and the ability to use them
  responsibly is strongly preferred.
  
• Familiarity
  with compliance frameworks (HIPAA, SOC 2, NIST, PCI -DSS) as they apply to
  systems security controls.
  
• Exposure
  to ITSM and ITIL practices within a managed services delivery model.
  
• Degree
  in Information Technology, Computer Science, Systems Engineering, or equivalent
  experience.
  
• Required
  or highly preferred certifications: Microsoft Windows Server Hybrid
  Administrator Associate, Azure Administrator Associate, MCSE, or equivalent.
  
• Additional
  desirable certifications: VMware VCP -DCV, Nutanix NCP, AWS Solutions Architect
  or SysOps Administrator, CompTIA Server+/Security+, or ITIL Foundation.
  
• Excellent
  verbal and written communication skills required for client -facing interactions
  and technical documentation.
  
• Ability
  to convey complex technical concepts to non -technical stakeholders clearly and
  professionally.
  
• Strong
  time management and the ability to handle multiple client priorities at once in
  a fast -paced remote MSP environment.
  
• Collaborative
  mindset with a commitment to mentoring Tier 1 engineers and contributing to
  team knowledge sharing.
  
• Curiosity
  and willingness to adopt AI tools in daily work, with good judgment about when
  to rely on them and when to verify.
  
• Self -directed
  and accountable, comfortable working independently in a fully remote setting
  with minimal supervision.
  

• Should be willing to
  accept a long -term work -from -home arrangement.
  
• Should be amenable to
  a permanent night shift schedule.