We're Hiring: Dispatch Coordinator – Philippines

About Excis

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines team. In this role, you will manage service requests, coordinate support activities, and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance.

Our Global Reach

• Supporting clients in 190+ countries
  


• Network of 6,000+ Engineers
  


• Trusted by 200+ Enterprise Clients
  

Requirements

Key Responsibilities

• Respond to, create, monitor, and manage helpdesk tickets through to resolution.
  


• Prioritize and dispatch requests in accordance with established SLAs and business priorities.
  


• Maintain accurate and up-to-date ticket information within the service management system.
  


• Coordinate with internal teams and third-party vendors to ensure timely service delivery.
  


• Support Service Delivery Managers, Project Coordinators, and Team Leads in achieving high levels of customer satisfaction.
  


• Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
  


• Perform other duties as assigned.
  

Qualifications

• Proven experience in IT Support, Service Desk, Technical Support, or Dispatch Coordination.
  


• Excellent written and verbal communication skills.
  


• Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
  


• Working knowledge of IT hardware, software applications, networking fundamentals, and ticketing systems.
  


• Strong organizational skills with the ability to multitask and work independently.
  


• Willing to work onsite on a 24/7 shifting schedule, including weekends and holidays when required.
  

Language Requirement

• English proficiency: C1
  

Benefits

Why Join Us:

Ready to excel in Dispatch Coordination? Apply now and help drive IT support excellence with Excis in the Philippines!