Service Support Coordinator I

Brief Job Description :- 

•    Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.

•    Provides high-quality and valuable support in all service administrative processes 

•    Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness. 

•    Ensures that information logged in the designated databases and systems is accurate and updated. 

•    Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 

•    Ensures that information needed by internal and external customers are provided accurately and on time 

•    Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty) 

•    Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty) 

•    Improvement on Productivity and Efficiency 

•    Individual Development 

•    Adhoc/ Stretch Assignments

Qualifications:- 
Required/ Minimum Qualifications:- 

•    College graduate of any course 

•    With 1-3 years of related experience 

•    Additional / Preferred Qualifications:-  

•    Previous experience within a service environment performing administrative functions. 

•    Previous experience on supply chain (order management, purchasing and logistics) 

•    Focused with strong administration, analytical and organizational skills. 

•    Possesses initiative and a strong sense of ownership and responsibility 

•    Keen attention to details. 

•    Comprehensive administrative/clerical/back office experience 

•    Time management skills 

•    Must be able to work with minimal supervision. 

•    Works well with others; team player 

•    Strong sense/knowledge of the service business 

•    Fluent English written and verbal skills 

•    Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Physical & Environmental Requirements:-  

To be used majorly for manufacturing jobs.

Time Travel Needed :- 

No Travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES: 

Customer Focus Operational Excellence High-Performance Culture Innovation 

Financial Strength

OUR BEHAVIORS: 

Own It 

Act With Urgency 

Foster a Customer-First Mindset Think Big and Execute 

Lead by Example 

Drive Continuous Improvement Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization: 

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. "