ServiceNow Practice Manager - ServiceNow - PH PDC

Title: ServiceNow Manager based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte helps organizations reset their IT strategy and implement the systems and solutions, including cutting-edge cloud services, to re-energize performance across the enterprise.

As a ServiceNow Practice Manager, you are responsible to:

• Lead ServiceNow engagements — owning end-to-end delivery outcomes and quality


• Define the approach to solving complex, ambiguous business and platform challenges; guide teams to break down problems and develop innovative solution strategies


• Set strategic direction with key stakeholders; drive alignment across technical and business groups through clear narratives and strong facilitation


• Own key stakeholder relationships and establish trusted partnerships; regularly review feedback and ensure objectives are met and exceeded


• Build and lead high-performing delivery teams—coaching, mentoring, and creating a collaborative culture while proactively managing conflict and delivery risks


• Make decisions on scope, sequencing, and resourcing; manage competing priorities through effective delegation and resource allocation


• Provide platform leadership across core ServiceNow capabilities (including ITSM and data foundations) to ensure scalable design, consistent configuration, and strong governance

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Collaborate effectively to build productive relationships and networks.


• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.


• Align your team to key objectives as well as set clear priorities and direction.


• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.


• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.


• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.


• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.


• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Enough about us, let’s talk about you

• Bachelor’s degree in Software Engineering, Information Technology, or equivalent


• ServiceNow Certified Technical Architect (CTA) certification


• Proven experience leading ServiceNow engagements with ownership of delivery success, stakeholder outcomes, and team performance


• Strong architecture and platform leadership experience, including governance, standards, and scalable solution design


• Deep expertise in IT Service Management (ITSM) and ability to drive mastery-level outcomes in design and implementation


• Solid understanding of Data Foundations (CMDB & CSDM) and applying these concepts pragmatically in enterprise environments


• Exceptional communication and executive engagement skills—able to present compelling narratives, influence decisions, and align diverse stakeholders


• Strong client/stakeholder relationship management with a track record of building trust-based partnerships


• Demonstrated people leadership: building collaborative cultures, coaching others, and managing team dynamics effectively


• Advanced program/project leadership capability, including managing complex priorities, risks, and resource allocation across workstreams


• Broad exposure to ServiceNow domain implementations (e.g., HRSD, CSM, Custom apps) is highly valued


• Familiarity with Agentic AI / AI Builder concepts and enablement in ServiceNow is an advantage

What is in store for you?

• Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.


• Rewards platform – your hard work won't go unnoticed at Deloitte!


• Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.


• Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.


• Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.