Shift Coordinator

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Shift Coordinator ensures that standard procedures are enforced uniformly across the

Sourcing Unit, whilst making judgements about the effectiveness and quality of production that

is in progress. She/he will ensure the In and Out logistic operation is efficiently managed;

material available to the line at the right time in the right quantity, with product ready to be

efficiently evacuated via trailers or other means. The Shift Coordinator will manage the

operational priorities set by the Production Manager whilst supervising overall Quality and

directing engineering priorities according to the daily plan.

The Shift Coordinator is responsible for all team administration, including shift patterns,

timekeeping, performance management, discipline, etc. He/she must ensure that any safety,

quality, personnel issues (including disciplinary) are managed without impact to Key

Performance Indicators. The Shift Coordinator must display excellent personal qualities and

must be have the requisite business acumen in order to provide the financial context, team focus

and motivation to success in a World Class Manufacturing environment.

What you'll be responsible for

• Technical – Shift Supervisor are required to maintain a Working Knowledge of the technical skills required to Operate, Maintain and Improve equipment. This will assist their responsibilities as facilitators and coaches, and when setting targets across the Sourcing Unit
• Safety - Utilize all appropriate safety and environmental procedures for people, processes, materials, products and equipment to ensure a safe working environment for the whole team.
• Workplace Hazards - Full knowledge of the workplace and hazards within it. Utilize all appropriate safety and environmental procedures for people, processes, materials, products and equipment relevant to the tasks in assigned area.
• Environment – Reduce costs due to waste and minimize impact to health, safety and the environment through working to eliminate waste and through the correct management of waste and hazardous materials.
• Quality - Ensure that all aspects of Quality within the Sourcing Unit are in accordance with agreed Quality procedures to protect and promote the brand and product.
• Leadership - Promote the development of a highly effective team through strong communication, leading by example whilst keeping focused on goals and targets
• Logistics – Implement the principles of logistics to maintain efficient in loading of materials to the line and evacuation of product from the Sourcing Unit (Foresight, Economy, Cooperation, Simplicity and Flexibility)Administration - Able to administer the Sourcing Unit in a timely and accurate manner regarding shift line-up, timekeeping, performance management, rewards & recognition, employee engagement activities, training and safety whilst liaising with Cell Leaders and Sourcing Unit leads to ensure policy compliance. Provide support, advice and action to Sourcing Unit Leads on issues of discipline and conflict resolution.
• Administration - Able to administer the Sourcing Unit in a timely and accurate manner regarding shift line-up, timekeeping, performance management, rewards & recognition, employee engagement activities, training and safety whilst liaising with Cell Leaders and Sourcing Unit leads to ensure policy compliance. Provide support, advice and action to Sourcing Unit Leads on issues of discipline and conflict resolution.
• Continuous Improvement - Use performance measures to identify and prioritize losses in production area. Apply rigorous Cost Deployment and the Zero loss concept to eliminate losses. Lead Focused Improvement activities to ensure Key Performance Indicators are met.
• Problem Solving - Has the ability to identify, prioritize and address problems using appropriate tools and techniques that eliminate recurrence.
• Production Output – Support the setting of Sourcing Unit production plan targets and review performance in order to drive functional goals across the Sourcing Unit.
• Business Awareness - Understanding of the need to meet changing demands and the role of marketing and product innovation in growing the business and increasing the company's share.

We're looking for someone who

• Has experience in manufacturing and can operate confidently in a fast-moving consumer goods company
• Brings strong technical and leadership skills in manufacturing experience to operate effectively in a World Class Manufacturing site;
• Is able build and motivate a large team, as well as coach it to success
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.