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Slot Ambassador

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Number of Applicants

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Job Description - Slot Ambassador

SOLAIRE RESORT ENTERTAINMENT CITY


Ensure excellent service by maintaining machine functionality, building
positive customer relationships, and responding promptly to machine issues such
as hand pays, jackpots, and malfunctions.



Requirements

  • Provide
    top-tier service to both internal and external guests.

  • Maintain
    a professional appearance and greet guests courteously.

  • Ensure
    slot machines are functioning properly; attend to minor malfunctions and
    replenish slot tickets.

  • Place
    "Out of Order" signs on broken machines and notify technicians
    and supervisors for repairs.

  • Engage
    proactively with slot customers to foster positive relationships.

  • Regularly
    patrol assigned areas, responding swiftly to guest concerns and machine
    service needs.

  • Assist
    guests with gaming machines and provide information about casino events
    and services.

  • Clearly
    explain game rules, payouts, and jackpots to guests.

  • Assist
    with machine payouts according to department policies.

  • Keep
    slot areas clean and organized.

  • Protect
    company assets, including gaming keys.

  • Complete
    sign-in/out sheets for radios and keys.

  • Comply
    with all gaming regulations and company policies consistently.

  • Follow
    safety protocols at all times.

  • Maintain
    confidentiality within the department and company.

  • Communicate
    openly with supervisors.

  • Report
    safety hazards, intoxicated or disruptive guests, cheating, disputes, or
    other issues immediately to a supervisor.

  • Escalate
    guest concerns to supervisors as needed.

  • Support
    supervisors with operational tasks and concerns.



Original job Slot Ambassador posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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