Slot Ambassador

SOLAIRE RESORT ENTERTAINMENT CITY

Ensure excellent service by maintaining machine functionality, building
positive customer relationships, and responding promptly to machine issues such
as hand pays, jackpots, and malfunctions.

Requirements

• Provide
  top-tier service to both internal and external guests.
  
• Maintain
  a professional appearance and greet guests courteously.
  
• Ensure
  slot machines are functioning properly; attend to minor malfunctions and
  replenish slot tickets.
  
• Place
  "Out of Order" signs on broken machines and notify technicians
  and supervisors for repairs.
  
• Engage
  proactively with slot customers to foster positive relationships.
  
• Regularly
  patrol assigned areas, responding swiftly to guest concerns and machine
  service needs.
  
• Assist
  guests with gaming machines and provide information about casino events
  and services.
  
• Clearly
  explain game rules, payouts, and jackpots to guests.
  
• Assist
  with machine payouts according to department policies.
  
• Keep
  slot areas clean and organized.
  
• Protect
  company assets, including gaming keys.
  
• Complete
  sign-in/out sheets for radios and keys.
  
• Comply
  with all gaming regulations and company policies consistently.
  
• Follow
  safety protocols at all times.
  
• Maintain
  confidentiality within the department and company.
  
• Communicate
  openly with supervisors.
  
• Report
  safety hazards, intoxicated or disruptive guests, cheating, disputes, or
  other issues immediately to a supervisor.
  
• Escalate
  guest concerns to supervisors as needed.
  
• Support
  supervisors with operational tasks and concerns.