Special Project and Support Officer

About the Job

Locations: Taguig

Corporate Title: Junior Officer - Senior Assistant Manager

Work Arrangement: On-site

The Bank Operations team is looking for experienced professionals to join us in Taguig with the role of Special Project and Support Officer.

In this role, you will identify areas for improvement to increase efficiency and strengthen business processes, oversee and coordinate ad-hoc projects, and monitor project schedules, budgets, and progress while liaising with key stakeholders. You will also implement strategic process improvements, collaborate across departments to streamline operations, develop tools to enhance productivity, and lead initiatives to centralize data, optimize system performance, and manage analytics projects from start to finish.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Identify areas for improvement to increase efficiency and strengthen business processes.
• Oversee and coordinate ad-hoc projects, ensuring alignment with organizational goals.
• Monitor project schedules and budgets, prepare progress reports, and liaise with stakeholders to understand their requirements.
• Develop innovative tools and strategies to enhance employee productivity and operational efficiency.
• Collaborate with departments to draft business requirements and implement improvements to streamline operations.
• Ensure data accuracy by updating static values within systems and implement strategic process improvements to optimize performance.
• Lead analytics projects, centralize data, generate reports, and provide insights to support decision-making and capacity planning.

What we're looking for

• A Bachelors Degree in Computer Programming, Information Technology, Computer Science and Data Science is highly preferred
• Basic Six Sigma Certification, knowledge in SQL for data querying and reporting, and intermediate proficiency in Microsoft Excel.
• Experience with Office365 Power Platform applications (SharePoint, Power Automate, PowerApps, PowerBI) and a background in programming languages and protocols.
• Experience in data management, reporting, and database management.
• Experience with project management and using SaaS platforms.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth