Sr. Production Assoc

Under close guidance or supervision, responsible for the coordination of inbound receipt, conversion, or shipment of media.

Essential Functions

• Guides the daily activity of junior-level production analysts to meet productivity and quality targets of the assigned area.

• Trains junior personnel in the processes and procedures of the specific area.

• Performs quality checks of materials produced on a regular basis.

• Communicates issues through the problem management system.

• Communicates actively with other departments to inform of status or to resolve problems.

• Reviews and revises standard operating procedures for assigned area as necessary.

• Acts as subject matter expert in the assigned area’s tools and procedures and trains junior analysts on those tools and procedures.

Qualifications

•  Bachelor’s degree in Information Technology or has a medical background (i.e. Nurse or Pharmacist)

• Proficient in Microsoft applications (i.e. Excel, Word, Access, PowerPoint, etc.)

• Demonstrate strong problem solving and business analytical skills

• Knowledgeable in SQL simple to complex queries

• Willing to work mid-shift

• Ability to process large amounts of data to isolate issue in question. 

• Demonstrate strong understanding of complex concepts and processes. 

• Excellent written and oral communication skills. 

• Ability to communicate effectively with various levels of the organization.

• Experience using mainframe tools such Access, and SQL is a plus but not necessary.

• Willing to work mid-shift